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08-03-2019 00:47:57 in General by Admin
We've just released our latest brochure on developing your Emotional Intelligence.  Whether it is for teams or individuals, we have something that will lead to improved outputs, performance and even enhanced relationships between team members and with clients. Emotional Intelligence assessments using the scientific EQ-i 2.0 system is something we offer, as well as comprehensive feedback, coa...

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06-02-2019 21:19:19 in General by Admin
When we’re looking for positive leadership traits, Emotional Intelligence (EI) has become regarded as one of the most significant.  Emotional Intelligence is defined as ‘the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.’  It can easily be argued that Emotional Intelligence is...

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08-10-2018 18:38:37 in General by Admin
As the EQ-i 2.0 measures emotional intelligence (EI), it’s important to consider what EI is, what it measures, and how it can impact people and the workplace. Emotional intelligence is defined as “a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information ...

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01-08-2018 10:10:28 in General by Admin
Those who know me will be aware of my passion for football; which meant that it was my pleasure to spend two days at West Ham Utd, working out of the players' lounge delivering Conflict Resolution and De-Escalation skills training to their Supporter Liaison Officers. When staff have customer-facing roles, there is always the potential of heightened emotions and a risk from passionate football sup...

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16-05-2018 12:43:18 in General by Admin
How ambitious are you in life and in work? Studies suggest that we are motivated either by ambition or by a fear of failure, and that people tend to be in one camp or the other.   So are you looking towards the future intending to achieve things and be successful, motivated by the potential of success? Or will you be making choices that are mainly geared to ensure that you do not ...

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21-04-2018 01:01:16 in General by Admin
Usually, it is DPD that does the delivering, with their vast operations delivering parcels to people and organisations far and wide.  This week however, I've been at three DPD locations (Warrington, Reading and Smethwick) delivering leadership and management training to their graduate scheme employees who are not long into their management career journey where many will quickly rise to become...

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23-02-2018 00:06:36 in General by Admin
Shafi Musaddique,The Independent: Two out of three UK workers have changed jobs because of a lack of training and development opportunities, new research shows. The vast majority want their employers to offer more training courses, according to a survey of over 2,500 people by jobs website totaljobs. It said that with unemployment rates at historic lows, employers face a challenge to ...

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22-01-2018 19:40:44 in General by Admin
No-one likes to think of themselves as a ‘control freak’ and most people will shy away from admitting that they are. Control freaks love it when they are in control but everyone else has a hard time working for them. Sadly, people who enjoy control also enjoy positions of power and they tend to end up getting promoted. People enjoy control for all sorts of reasons. It could be that th...

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13-12-2017 14:42:31 in General by Admin
1. The people in your team are worthy of your investment and development.  If you think training is expensive, or that if you train people, they might leave, consider what may happen if you don't train them. Don't let it be your organisation. 2. As we approach the end of the year, spend it looking forwards, asking not what you did wrong or should improve upon, but how you are going to spend ...

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31-10-2017 20:41:18 in General by Admin
For the past month we’ve been visiting Sunridge Court care home in Golders Green, London, to deliver a blend of leadership and management training and teambuilding workshops. It was refreshing that the delegates who attended were from top to bottom in the organisation i.e. not only did we have the front-line staff in attendance, but all the assistant managers, the general manager and even, t...

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